Bad customer service… Cannot visited loan officer. Already been refinance procedure. Turned-in all the documents, skipped 5 closings. Still waiting! Losing money. Troublesome support service. Bad bargain! Exactly how did it reach cuatro.5 billion in transformation? Pose a question to your States Attorneys Workplace.
It continue mobile me to the fresh financing processors
Awful customer care. I was writing on good refinance once the zero nearer to closing than I happened to be inside Summer. Customer care is a tale. They simply transfer me to differing people, i am also bounced up to eg a golf ball. Most troubled and you can frustrated and you can was moving my personal home loan today. Dont recommend The new Rez after all.
My loan is actually having Ditech and it try ended up selling so you can Brand new Rez
Don’t use NEWREZ….biggest mistake I have produced. Already been seeking to refi. Since the Could possibly get it’s now October nevertheless waiting. You will find delivered a comparable documents when you look at the multiple times. Can not started to individuals by cell phone. My personal financing are recognized 2 months ago however prepared. The organization was bull crap go elsewhere.
The fresh Rez ‘s the poor mortgage lender!! The latest Rez entitled and you may accessible to refi my personal loan during the an excellent down interest. The borrowed funds Officer Ryan told me it would be simple not a problem. He and said no need for the next appraisal because mortgage was just 1 year dated and now we weren’t delivering people extra money aside! HA… 5 days later on he is requesting docs they already have. The mortgage Chip cannot comprehend the docs I publish on their secure webpages. The new surely terrible bank I’ve previously worked with! Conserve the brand new anger and acquire various other financial!!
NewRez/Shellpoint gotten our home loan from Ditech. Basic payment to help you NewRez was at , and this i developed via the NewRez site to possess automatic money on the to begin each month. All ran well until . They never took the new percentage which was allowed to be removed from our bank account! We don’t observe up until we got a visit for the out-of specific unusual count saying these were NewRez, did not talk to them while we failed to accept the number. Tested the account on line thru their site and reduced and view the latest October percentage hadn’t already been instantly obtained! Had into cell phone which have NewRez customer support instantaneously to acquire out that which was happening and you may try told it was certain sorts of glitch. Mind you, money being animated for commission very well while the ! There is certainly lots of profit the latest family savings for this! I spoke with one or two various other individuals for the , into second people bringing the fee over the telephone having the newest statement of the woman that there was no later charges, no payment plus it is ACH. It is now and on its web page its demonstrating me personally it is an enthusiastic unapplied payment! What on earth, this is actually the October 1 percentage and should was indeed applied therefore Instantaneously on the . So we log in to the telephone again with them now and you will ask what are you doing? Try advised you to definitely she would quickly demand it is applied to new Oct payment and you will you aren’t late We contacted our very own financial immediately after talking-to NewRez into and the financial institution said no attempt on percentage ended up being expected because of the NewRez/Shellpoint, it (the lending company) are not closing people commission and we possess plenty of currency to fund 4 several years of repayments! You will find less than one year remaining on this 1st financial as they are undoubtedly considering visiting the county lawyer general’s work environment, the higher team bureau, https://paydayloanalabama.com/newville/ choosing a legal professional and you may using which away from today. Our on line account having NewRez shows another payment becoming auto-paid off is set to possess Late 1, but if i you will need to look at the booked automatic money, they confides in us we simply cannot as the account is actually past due. This is so that completely wrong into the of many accounts! I have Never been late inside 30 ages with our financial payment so we keeps the best credit rating over 850! Will they be now browsing fuck our credit history? Stay away from Them!